Terms of Service

Last updated: September 16, 2026

OVERVIEW

Welcome to Velnora. The terms "we", "us", and "our" refer to Velnora.

Velnora operates this store and website, including related information, content, features, tools, products, and services, to provide you with a convenient shopping experience (the "Services").

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. They contain important information about your rights, responsibilities, orders, payments, shipping, returns, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority applicable in your place of residence, or that you are using the Services with appropriate permission where permitted by law.

When using our store or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information.

You agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products and their features accurately.

Product colors, images, size, and appearance may vary depending on your device, screen, lighting, or other technical factors.

Product descriptions, prices, availability, and other information may be updated or changed from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in these Terms limits any rights you may have under applicable consumer-protection law.

SECTION 3 – ORDERS

When you place an order through our store, you are submitting a request to purchase the selected products.

We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving pricing errors, product availability, suspected fraud, or other legitimate reasons.

If we cancel an order after payment has been received, we will arrange the applicable refund through the payment method or process available for that transaction.

Please review your order carefully before submitting it.

Your purchases are subject to our Return & Refund Policy, which forms part of these Terms.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change from time to time.

The price applicable to your order will generally be the price displayed when you place the order and will be reflected in your order confirmation.

Applicable taxes, shipping charges, or other charges will be displayed or communicated where applicable.

You agree to provide accurate and complete billing and payment information.

You confirm that you are authorised to use the payment method provided for your purchase.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated timeframes displayed on the store or communicated to you.

Delivery dates may vary because of shipping carriers, weather, operational issues, customs or regulatory delays, or other circumstances beyond our reasonable control.

Where an order is delayed, lost, damaged, or otherwise affected during delivery, please contact us at velnora.store.offical@gmail.com so that we can review the matter and provide the appropriate assistance.

Any applicable delivery, return, or refund rights under consumer-protection law remain unaffected.

SECTION 6 – INTELLECTUAL PROPERTY

The Velnora website and Services, including text, logos, trademarks, graphics, images, product information, designs, and other content, are owned by or licensed to Velnora or the relevant rights holders and are protected by applicable intellectual-property laws.

You may use the Services for personal and lawful purposes.

You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

All rights not expressly granted to you are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to certain third-party tools or services.

Such tools may be provided by independent third parties, and their use may be subject to the third party's own terms and policies.

We may introduce new features, tools, or services in the future, which may also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, products, or services.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites.

You should review the applicable third-party terms and privacy policies before using or purchasing from those services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which provides the technology that enables us to offer the Services.

Your purchases from Velnora are transactions between you and Velnora. Shopify is not the seller of products offered through our store and is not responsible for the products sold by Velnora.

Shopify may process information relating to your use of the Services in accordance with its applicable policies.

SECTION 10 – PRIVACY POLICY

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, ideas, photographs, or other content to us, you grant Velnora permission to use, reproduce, publish, display, and distribute that content for business and promotional purposes, subject to applicable law.

You represent that you have the necessary rights to any content you submit and that your submission does not violate the rights of another person or entity.

We may remove content that violates applicable law, these Terms, or our policies.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors or update information where reasonably necessary.

If an error affects an order you have placed, we will take appropriate steps to notify you and provide any refund or other remedy required by applicable law.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use the Services to:

• Violate applicable laws or regulations.

• Commit fraud or engage in deceptive activity.

• Infringe intellectual-property or other rights.

• Upload or transmit malicious software or harmful code.

• Interfere with or disrupt the operation or security of the Services.

• Attempt to gain unauthorised access to accounts, systems, or data.

• Use the Services to distribute spam or other unlawful communications.

• Misrepresent your identity or provide false information.

• Scrape, copy, or systematically extract our website content without permission.

We may restrict or terminate access where there is a reasonable basis to believe that these Terms have been violated.

SECTION 14 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including in cases of unlawful activity, fraud, abuse, security concerns, or material violation of these Terms.

Termination will not affect rights or obligations that, by their nature, are intended to continue after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.

We do not guarantee that the Services will always be uninterrupted, completely secure, or free from errors.

Nothing in these Terms excludes or limits any consumer rights or other rights that cannot lawfully be excluded or limited under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velnora will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Services.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your material violation of these Terms.

This section does not apply to the extent that such responsibility cannot lawfully be imposed.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable store policies, constitute the terms governing your use of our Services and your purchases from Velnora.

SECTION 20 – CHANGES TO THESE TERMS

We may update, change, or replace these Terms from time to time.

When we make changes, we will update the "Last updated" date on this page.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 21 – GOVERNING LAW

These Terms will be governed by the applicable laws of India, subject to any mandatory consumer-protection rights and other laws that apply to you.

Nothing in these Terms is intended to remove or restrict any rights you may have under applicable law.

SECTION 22 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Velnora

Email: velnora.store.offical@gmail.com