Refund policy

# Return & Refund Policy At **Velnora**, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below. ## 10-Day Return Policy We accept eligible returns within 10 days from the date you receive your order**. To be eligible for a return, the item must: * Be in the same condition in which you received it. * Be unused and unworn. * Have its original tags, where applicable. * Be returned in its original packaging. * Include the receipt or other valid proof of purchase. Items that do not meet these conditions may not be accepted for return. ## How to Request a Return To request a return, contact us at: **Email:** [velnorastoreoffical@gmail.com] Please include your order number, the reason for the return, and any relevant photos or videos when contacting us. **Return Address:** [INSERT RETURN ADDRESS] Please **do not send an item back without first contacting us and receiving return instructions**. Unauthorised returns may not be accepted. Once your return request is reviewed and approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label. ## Return Shipping Return shipping arrangements and costs may depend on the reason for the return. If the item is defective, damaged, incorrect, or materially different from what was ordered, please contact us before returning the item so we can review the issue and provide the appropriate instructions. For other eligible returns, any applicable return-shipping costs will be communicated to you before the return is processed. ## Damaged, Defective, or Incorrect Items Please inspect your order as soon as you receive it. If your item is: * Damaged during delivery * Defective * Incorrect * Missing parts or accessories * Significantly different from the product ordered please contact us **as soon as possible after delivery** at: **[velnora.store.offical@gmail.com](mailto:velnora.store.offical@gmail.com)** Please provide your **order number and clear photographs or videos of the item and its packaging** so that we can evaluate the issue and determine the appropriate resolution. If the issue is verified, we will provide the applicable remedy in accordance with our policy and applicable law. ## Non-Returnable Items Certain products may not be eligible for return because of their nature, including: * Perishable goods, such as food, flowers, or plants * Custom-made, personalised, or specially ordered products * Certain personal-care and beauty products where return is not appropriate for hygiene or safety reasons * Hazardous materials * Flammable liquids or gases * Gift cards **Sale items:** Eligibility for returns on sale items will be stated on the applicable product or offer terms. If you are unsure whether a particular product is eligible for return, please contact us before sending it back. Nothing in this section limits any rights you may have under applicable consumer-protection law, including in relation to defective, damaged, incorrect, or misrepresented products. ## Exchanges We do not offer direct product exchanges. If you wish to purchase a different product, size, colour, or variant, you may return the eligible item in accordance with this policy and place a new order after the return has been approved. ## Order Cancellations If you wish to cancel an order, contact us as soon as possible at: **[velnora.store.offical@gmail.com](mailto:velnora.store.offical@gmail.com)** Cancellation requests made **before the order is dispatched** may be processed where possible. Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after receiving the order. Any applicable cancellation, return, or refund will be handled in accordance with our policy and applicable law. ## Refunds Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected. If your return is approved, we will initiate the applicable refund within **5-7 business days**. Refunds will generally be issued using the applicable original payment method or another appropriate method where necessary. After we initiate a refund, your bank, card issuer, payment provider, or other financial institution may require additional time to process and display the refund in your account. If you have not received an approved refund after the applicable processing period, please contact us at: **[velnora.store.offical@gmail.com](mailto:velnora.store.offical@gmail.com)** ## Contact Us If you have any questions about returns, refunds, exchanges, cancellations, or your order, please contact us: **Velnora** **Email:** [velnora.store.offical@gmail.com](mailto:velnora.store.offical@gmail.com) We will review your request and provide the appropriate instructions based on your order and the applicable return conditions.