Privacy policy
Privacy Policy
Last updated: September 16, 2026
shopvelnora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). shopvelnora is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Depending on how you interact with our Services, we may collect or process:
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Contact details, including your name, billing address, shipping address, phone number, and email address.
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Payment information, including transaction details, payment method, payment confirmation, and other information necessary to process payments.
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Account information, including your username, password, preferences, and settings.
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Transaction information, including products you view, add to your cart, wishlist, purchase, return, exchange, or cancel.
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Communications with us, including information you provide when contacting customer support.
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Device information, including information about your device, browser, network connection, IP address, and other identifiers.
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Usage information, including information about how and when you interact with or navigate our Services.
Personal Information Sources
We may collect personal information from:
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Directly from you, when you create an account, place an order, use our Services, or contact us.
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Automatically through our Services, including through cookies and similar technologies.
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Our service providers, when they collect or process information on our behalf.
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Our partners or other third parties, where applicable.
How We Use Your Personal Information
We may use your personal information to:
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Provide, Tailor, and Improve the Services, including processing payments, fulfilling orders, arranging shipping, facilitating returns and exchanges, managing accounts, and improving your shopping experience.
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Marketing and Advertising, including sending promotional communications where permitted by law and showing relevant advertisements.
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Security and Fraud Prevention, including detecting, investigating, and preventing fraudulent, illegal, unsafe, or malicious activity.
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Communicating with You, including providing customer support and information relating to your orders.
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Legal Reasons, including complying with applicable laws and responding to valid legal processes or government requests.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, including:
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Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, analytics, customer support, fulfillment, and shipping.
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Business and marketing partners that help us provide marketing and advertising services.
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Third parties when you direct, request, or consent to such disclosure.
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Affiliates or companies within our corporate group, where applicable.
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Parties involved in business transactions or where disclosure is required by applicable law or necessary to protect our rights and the rights of our users.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its services.
Information you submit through our Services may be transmitted to and shared with Shopify and other service providers, including providers that may be located outside your country.
For more information about how Shopify handles personal information, please review Shopify's privacy information.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, you should review that website's privacy and security policies.
We are not responsible for the privacy, security, accuracy, or reliability of information provided by third-party websites.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the email address provided below.
Security and Retention of Your Information
We take reasonable measures to help protect your personal information. However, no security system is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our Services, process transactions, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:
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Right to Access / Know
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Right to Delete
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Right to Correct
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Right to Data Portability, where applicable
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Managing Communication Preferences, including opting out of promotional communications where available.
You may exercise applicable rights by contacting us using the email address below.
We may need to verify your identity before processing certain requests where permitted or required by law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the email address below.
We will review your complaint and respond as required by applicable law.
International Transfers
Your personal information may be transferred, stored, or processed outside the country in which you live.
Where required by applicable law, we will use appropriate safeguards for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.
When we make changes, we will update the "Last updated" date on this page.
Contact
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Velnora