Shipping policy
Shipping Policy
Last updated: September 16, 2026
At Velnora, we aim to make your shopping and delivery experience simple, transparent, and reliable.
This Shipping Policy explains how orders placed through our website are processed and delivered.
1. Order Processing
Orders are generally processed after payment is successfully received or, where applicable, after the order is confirmed.
Please allow approximately 1â3 business days for order processing before dispatch.
During periods of high demand, promotional events, holidays, or other circumstances affecting operations, processing may take additional time.
Once your order has been dispatched, you will receive available shipping or tracking information through the contact details associated with your order.
2. Delivery Time
Estimated delivery time is generally:
5â12 business days after dispatch.
Delivery times are estimates only and may vary depending on your location, product availability, courier operations, weather, public holidays, logistical conditions, and other circumstances beyond our reasonable control.
Remote or difficult-to-service locations may require additional delivery time.
We do not guarantee a specific delivery date unless expressly stated for a particular product or order.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Where free shipping is offered, the applicable conditions or exclusions will be shown on the website or at checkout.
We will not knowingly add shipping charges after an order has been placed unless you expressly agree to an applicable additional charge.
4. Order Tracking
Where tracking is available, we will provide the tracking information through the email or other contact details associated with your order.
Tracking information may take some time to become active after dispatch.
If your tracking information has not updated for an extended period, please contact us so that we can review the shipment status.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including:
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Full name
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House or building number
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Street/locality
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City
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State
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PIN code
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Valid contact details where requested by the courier
Velnora is not responsible for delays or failed delivery resulting from an incorrect, incomplete, or outdated address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at:
velnora.store.offical@gmail.com
We will try to assist, but changes may not be possible after an order has been dispatched.
6. Delayed, Lost, or Stalled Shipments
Delivery delays can occur because of courier disruptions, weather conditions, public holidays, operational issues, incorrect address information, or other circumstances beyond our reasonable control.
If a shipment appears significantly delayed, lost, or stalled, please contact us at:
velnora.store.offical@gmail.com
We will review the available shipping information and, where appropriate, contact the relevant delivery provider.
7. Damaged or Incorrect Delivery
Please inspect your package when you receive it.
If you receive a product that is damaged, defective, incorrect, missing parts, or materially different from what you ordered, contact us as soon as possible at:
velnora.store.offical@gmail.com
Please provide:
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Your order number
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Clear photographs or videos of the product
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Photographs of the package and shipping label
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A short description of the issue
We will review the matter and provide the appropriate resolution in accordance with our Return & Refund Policy and applicable consumer-protection law.
8. Failed Delivery or Returned Shipments
If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or another customer-related reason, the shipment may be returned to the sender.
Where a shipment is returned to us, we will contact the customer where appropriate to determine whether another delivery attempt can be arranged.
Additional shipping charges may apply where permitted and where communicated to the customer.
Nothing in this section limits any rights available to consumers under applicable law.
9. Cash on Delivery
Where Cash on Delivery (COD) is offered, COD availability may depend on the delivery location, product, order value, courier availability, or other operational conditions.
Any COD charges, restrictions, or conditions applicable to an order will be shown during checkout or otherwise communicated before completion of the purchase.
10. Delivery Attempts
Couriers may make multiple delivery attempts depending on their operational procedures.
Customers should ensure that someone is available to receive the shipment or follow the courier's delivery instructions where required.
11. Product-Specific Shipping Information
Some products may have different processing times, delivery estimates, or shipping restrictions.
Where a product has specific shipping information, that information will take precedence over the general estimates stated in this policy.
12. Changes to Delivery Information
We may update delivery estimates, shipping methods, or shipping charges when necessary due to operational, legal, logistical, or supplier-related changes.
Any applicable information will be displayed on the website or communicated to customers as appropriate.
13. Consumer Rights
This Shipping Policy is intended to provide transparent information about order processing and delivery.
Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies available under applicable Indian law.
Velnora will comply with applicable consumer-protection and e-commerce requirements.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce goods and services and include requirements concerning consumer complaints and other consumer protections.
14. Contact Us
For questions regarding shipping, delivery, tracking, delayed orders, or delivery issues, please contact:
Velnora